Service Email：- service@shbite.com
Complaint Hotline：- 1502 170 8814
Payment FAQ
Q: How many payments can be provided?
A: So far we can accept cash online payment and Alipay.
Q: What is the online payment?
A: Online payment, also known as real-time electronic payment. It means that the seller and the buyer make a transaction through e-commerce sites on the Internet, while the bank provides online financial settlement services to the transaction. We use third-party online payment means: each bank has its own dedicated online payment interface and software support, but only for their own bank card online payment. The third-party payment platform integrates the most of banks online payment interface to make payments available for using a variety of bank cards for users.
Q: How to know it's successful for online payment?
A: Online payment, also known as real-time electronic payment. It means that the seller and the buyer make a transaction through e-commerce sites on the Internet, while the bank provides online financial settlement services to the transaction. We use third-party online payment means: each bank has its own dedicated online payment interface and software support, but only for their own bank card online payment. The third-party payment platform integrates the most of banks online payment interface to make payments available for using a variety of bank cards for users.
Q: How to know it's successful for online payment?
A: When you complete the online payment process online, the system should prompt payment of success; If you are not prompted to pay the failure or success, you can login bank card for balance check by telephone, ATM, counter or other online banking , whether payment has been deducted. Online payment transactions should be successful, please be patient; If excess overdraft of credit card, or the shortage of deposit book, or accidental disconnection payment result in unsuccessful, please login SHbite "My Account" to find the unsuccessful order to re-complete the payment.
Q: How to refund if the amount of order changed after online payment?
Q: How to refund if the amount of order changed after online payment?
A: We have 2 choices of refund for you
a-The surplus amount can be retained in your account for the next ordering.
b-The surplus amount can be refunded by postal remittance, and the general time of postal remittance will be within 30 days of the refund date.
a-The surplus amount can be retained in your account for the next ordering.
b-The surplus amount can be refunded by postal remittance, and the general time of postal remittance will be within 30 days of the refund date.
