FAQ

Q: How to order by new user?
A: You have two reservations, please select Online Ordering or telephone ordering;
First, Online Ordering: You can choose favorite restaurant from Choose Restaurant or Nearest Restaurant.
And then you can put food into the shopping cart. You must enter real name, details address and telephone if you use first time;
Second, Telephone Ordering, please: fixed telephone reservations, please call 8008-200-757 by fixed telephone or call 4008-200-757 by cell phone. Please provide your phone number, name and address (including crossing road) first time
.
Q: How about delivery fee?
A: The delivery service fee start at 10 RMB, if the distance between the restaurant you choose and your address is within 3 km. If you are further away, the extra fee of every 1.5 km is 5RMB. You also can click NEAREST on our website. Choose the nearest restaurant around your place to save the deliver fee.

Q: How about Delivery time?
A: In general, the food you order will be delivered around 45 minutes. If you order the large number of dishes, long distance, holiday or bad weather, please understand that the time may be extended. But we guarantee food you order will be store to keep warm and integrity. And the customer service will connect with you on time and tell you the details about the delivery. Thanks for your understanding.

Q: What is other service?
A: You can order drinks spirits, wine, coffee, etc., with the meal without adding service charges; It may be charge delivery fee if you order any of the above categories only.

Q: What about food price and quantity?
A: We ensure that the price and amount of food you order is as same as that you eat in the restaurant.
We use professional equipment to separately cold and hot dishes and ensure to maintain the taste, temperature and freshness when it is served;

Q: How to get ordering list and invoices?
A: Although we will do our best effort, we can not sure that you can get the paper list every time because some restaurants do not have a fax machine. If you need, please call or email to us;

Invoice, if you need invoice, please mention invoice to our operator when you give us order; if you need invoice but you forget to invoice, you can still call our customer service, we will post you invoice as soon as possible. (Our curious won’t carry invoice, thanks for understanding.)

Q: How to deal with counterfeit money?
A: Please be patient when our courier who has been trained carefully to indentify counterfeit money check it. They were not allowed to return your home to ask for replacement another after the departure.

Q: What about tips?
A: Tips are not expected, but appreciated. You may call the Service Centre for enquiry or complaint.

Q: What about Service Hours?
A: Our service hour is 10:30-22:30 everyday year-round. The daily operation hour of each restaurant can be found on the menu, and the holiday special hour will be provided on our website.